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This lesson explains how to answer the part. It is not a timed practice set. One conversation split into three clips. The problem, the suggestion, and the next step.
Before clip 1, lock two roles: who needs help, who knows the rule or the next step.
Track the issue, any rejected idea, and the suggestion that actually stands.
Write a short label per clip, not a transcript. Clip 3 often confirms when and how.
The next stem is already being read. A slow second look costs the following question.
Prompt
A tenant calls the building manager about visitor parking. The conversation is split into three short clips. Sample question after clip 1: What does Leah tell Sam to do?
Model
Sam: Hi, I'm calling about the visitor parking. My cousin is staying until Monday and the stall already has a warning tag. Leah: Visitor stalls are for registered guests only. After 6 pm, enforcement tickets anything without a digital permit. Sam: I left a note on the dash yesterday. Is that enough? Leah: Not anymore. Notes aren't accepted. You have to apply in the building portal, it only takes a few minutes. Sam: Can I do that after work? Leah: Apply before 3 pm if you want it to start the same day. After 3, it starts the next morning. Sam: I'll do it at lunch. Which stall should they use? Leah: Stall 14. It's the only visitor stall the camera covers, so it's the one I recommend. Question: What does Leah tell Sam to do? Answer: Apply for a digital visitor permit on the building portal.
Why it works
Lingering on a question while the next stem is already being read.
Treating clip 2 as a new conversation, names, the cousin’s stay, and the permit carry forward.
Choosing the first suggestion you hear when a later line replaces it.